Refund policy

Last updated: 8/11/2025

We want you to love your purchase. If something isn’t right, we’re here to help.

Returns Window

You have 14 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, items must be:

• In the same condition you received them

• Unworn/unused, with tags attached

• In the original packaging

• Accompanied by a receipt or proof of purchase

Items sent back without an approved return request will not be accepted.

How to Start a Return

Email us at shiningwipe.info@gmail.com to request a return.
If your return is approved, we’ll send you:

• A return shipping label, and

• Instructions on how and where to send your package

For any questions, contact shiningwipe.info@gmail.com

Damages & Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is approved, place a new order for the replacement.

European Union — 14-Day Cooling-Off Period

If your order ships into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be returned unused, with tags, in the original packaging, and with proof of purchase.

Refunds

We’ll notify you once your return is received and inspected, and let you know if the refund is approved.
If approved, a refund will be issued to your original payment method within 10 business days.

Please note: Your bank or card issuer may take additional time to post the refund.

If it’s been more than 15 business days since your refund was approved, contact us at shiningwipe.info@gmail.com.